General Manager - HANOI - REF 024/2018

Company Profile: A leading integrated facility management service provider, offering one-shop solutions, with several core businesses: Maintenance, Energy Services, Building Management systems, Security, Foodservice, Cleaning, HR Management solutions.


Job description:

Key Responsibilities

  • Contribute to the development and refinement of Company’s vision and strategy
  • Liaise with company’s management & regional management on the implementation of the company’s strategic and operational plans
  • Develop, review, and report on the business development division’s strategy, ensuring the strategic objectives are well understood and executed by the team

Business Development

  • Develop and lead the Business Development team in sourcing, managing and implementing new business opportunities
  • Keep the existing business stable with healthy profitable operations
  • Manage and control the overall costs of the business unit, including but not limited to labor costs, operational costs, food costs, overhead costs, and other related costs
  • To control the operations on the quality & technical aspect, make sure the daily costing of all sites are in the designed scope
  • Must closely monitor all accounts receivable and overdue accounts to ensure a healthy cash flow within the Business unit
  • Manage and develop the company’s operations for Branches, keep the smooth running of the department
  • Obtain close relationship with clients to provide high standard services
  • Ensure client satisfaction in accordance with contractual terms. Improve the running of the existing contracts (RH, operations, purchasing etc…)
  • Supervise the staffing of all site; lead, manage and coach all subordinates, and build team spirit of the whole department
  • Settle the problems occur in the operations department
  • Cooperate with all Company’s internal departments, suppliers, customers, authorities, external consultants / auditors, and work in close collaboration to ensure stable development of the sites
  • Manage the department internal issues

Operational Excellence

  • To adhere to the service quality required by the company. Ensure operation service standards of quality are being followed and met in all sites
  • To build rapport and strong partnership with existing and potential clients by regular communication and meeting. Considering customer needs and requests
  • To enhance a culture of service excellence rooted on the solid implementation of culture
  • Create and sustain a strong customer satisfaction and relations system in the business unit to monitor customer satisfaction and continuous improvement of service quality

People Management and Development

  • Give clear goals, vision and direction to all Business unit team members to engage them in performing effectively and efficiently in alignment with overall business strategy
  • Ensure a consistent high standard of performance of all management team, demonstrating good team work, effective communication, and continuous improvement achieving positive results
  • Lead and coach the key management team to improve performance and maximize their potential and career development in the company
  • Adhere to the safety, security and environmental advocacy of the company. To ensure safety and security of BU employees and assets considering the environment and local community where we operate
  • Propagate the 4-management method (Professionalism, Standardization, Procedure, and People oriented)

Job requirements:

  • Bachelor degree with minimum of 10 years of related working experience
  • With 8 years or more of Operations experience, and at least 3-5 years of management experience
  • Preferably experience in management of service industry such as star-rated hotels, property management companies, state-owned enterprises, especially in security or maintenance, or other hospitality related field
  • Good command of English (both written and oral)
  • Strong leadership, execution and management skills
  • Result oriented, responsible and well organized with good inter-personal skills
  • A self-starter and able to motivate team to achieve ambitious targets

How to apply: Please send us your updated CV to lh.pham(@) and quote the reference REF 024/2018 in the email subject field.

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